Changing a booking's time

How it works

1. Open the booking in the app and tap Change time.
2. Pick a new day and time. Only times that are really free on the provider's calendar are shown.
3. Tap Send request. The other person gets a notification.
4. They can accept the new time, propose another time, or keep the original.

The rules

• One change per booking. After a new time is accepted, the time can't be changed again.
• Only before the cancellation window starts (24 hours before for a flexible policy, 48 hours for a moderate one). This keeps the cancellation policy fair for both sides.
• One request at a time. A request expires after 24 hours without an answer, or when the cancellation window starts, whichever comes first.
• If nobody answers, the booking stays exactly as it was.
• Money doesn't move. Your deposit stays with the booking: no refund and no new charge. The price stays the same.

If the provider doesn't answer, or keeps the original time

Your booking stays on the original time. If that time no longer works for you, you can still cancel the booking. Your deposit is refunded if you're still outside the cancellation window, following the provider's cancellation policy.

For providers

• You can also propose a new time to your customer from the booking. They accept it or keep the original.
• When a customer asks, you'll see their proposed time on the booking with three choices: Accept new time, Propose another time, or Keep the original.
• Accepted changes update the booking, your calendar and reminders automatically.
• If the change frees a day that customers were waiting on, they're notified that a time opened up.