How can we help?

Sumerzé Booking Protection

How Sumerzé protects every booking. Deposits, no-shows, and what's covered.

How to open a dispute

Step-by-step guide to resolving a case when something goes wrong.

Payments & deposits explained

How deposits work, when final payment is collected, and refund timing.

Cancellations & refunds

What happens when a booking is cancelled and when you get your money back.

Frequent client rewards

How providers reward repeat visits, and how to see your progress.

Quotes

Request a free quote, get an exact price in the chat, and book by accepting it.

What the Sello Sumerzé means

Providers who are verified, reply fast, don't cancel and have returning customers. Checked monthly.

Change a booking's time

Move a confirmed booking once, before the cancellation window. Your deposit stays.

Waitlist & review photos

Get notified when a full day opens up, and add a photo to your review.

Deposits: with or without

What a deposit means for your booking, and what changes when a provider asks for none.

What is Sumerzé Verified?

What the verified badge means and why it matters before you book.

Account safety & privacy

How to stay safe in-person, protect your account, and manage your data.

How to report a user

Step-by-step guide to reporting a provider, customer, or message.

Message monitoring & safety

How Sumerzé reviews conversations and why messages may be flagged.

Terms of Service

The full legal agreement for using Sumerzé.

Privacy Policy

How we collect, use, and protect your data.

Pricing & Fees

Platform fees, Pro subscription pricing, and how payouts work.

Community Guidelines

The rules and expectations that keep Sumerzé safe for everyone.